Here I will discuss our service features and our policies.
Our service is 180 degrees different from the typical supplement shopping service, so perhaps you may be a little confused.
However, I think it would not be good for both of us if you do not know what I am about to tell you.
Have you already read the following letter?
>> To mothers. Please read this first
Please read this letter first, and then come back to this page.
It will be much easier for you to understand our services and policies. Thank you very much for your cooperation.
1. No trial set. No free samples.
We do not offer the common trial sets or free samples.
This is because supplements are not medicines and cannot be felt in a short period of time. Just taking nutritious vegetables for a week does not make you healthy.
It is important that you continue to take it every day, and a small amount is not a trial.
Indeed, since our supplements are tablets and not flavored, some people have said that they would like to try them to see how easy they are to take.
We understand this sentiment, and to be honest, we were quite unsure.
However, our priority should be our regular customers.
These are mothers who continue to utilize our supplements after carefully researching them for their children.
Therefore, rather than spending money on trial sets and free samples to attract a wide range of new customers, we believe that we should increase our service to our existing customers.
2. No return or money-back guarantee.
We do not accept returns or refunds for reasons such as “my child can’t take it,” “I can’t feel it,” or “I changed my mind.”
Supplements are “food”. We cannot guarantee the safety of supplements once they leave our hands, even if they are unopened.
It is true that many supplement retailers offer a “money-back/return guarantee.”
But isn’t that what they are doing to lower the barrier to purchase and attract lots of new customers?
That is not what we want.
Please understand that our top priority is our regular customers, not our customers for the time being.
3. There is no subscription system.
There is also no “subscription system,” which is commonplace in general supplement shopping.
In fact, from the sales side, there is no easier system than this. However, a subscription system inevitably diminishes individual communication with our customers.
Besides, our customers are busy mothers with growing children.
They may think,
“I received the product even though there is still some left in the package.”
“I forgot to cancel my subscription and now I have to pay for it.”
“Wow, the cancellation procedure is such a hassle!”
Such a situation is nothing but an inconvenience, isn’t it?
We believe that a service that delivers monthly unless you cancel is not appropriate for mothers.
We want our customers to use the necessary amount at the necessary time and at the necessary timing during the limited period of growth from 10 to 16 years of age.
4. No operations are outsourced.
Typical supplement retailers outsource call center operations to a separate company as a contact point for inquiries and orders. The same is also true for packaging and shipping operations.
It is true that outsourcing may be more efficient, as it allows for longer telephone reception times.
On the other hand, it also increases the distance between the sales company and the customer.
We want to maintain as close a connection with our customers as possible. Therefore, although it may be inefficient, we do everything from responding to inquiries to packaging and shipping, all done by our own staff
Incidentally, it is our female staff who play a central role in running our store.
In everyday life, she is a mother who struggles every day to support her child’s growth, feeling anxious and frustrated at times, and watching over her child.
However, even though we are mother staff, we are Japan Nutrition Association Certified Supplement Advisors who have systematically acquired knowledge about supplements through a curriculum that follows the guidelines of the Ministry of Health, Labor and Welfare.
We believe it is important to be on the same page as our customers, the mothers, and to put them at ease as experts.
5. We do not advertise extensively. We are happy to expand our circle of referrals.
This is one of our most important policies.
We do not do big advertisements such as TV commercials, nor do we do big advertisements to attract new customers all at once or to force our clients to become well-known.
Rather, we take great pleasure in having new customers who use our services after careful consideration and in having customers come to us through referrals from existing customers who have always been loyal to us.
The circle of customers who are satisfied with our services is slowly but surely expanding. I am very happy every day.
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