The Terms of Service and the separate terms are prepared in the Japanese language, which language shall control, and any translation in any other language shall be for reference only and shall not bind the parties.

Kenko RSL Performance declares information on this page to be subjected to Article 11 in the Act on Specified Commercial Transactions of Japan. The Act on Specified Commercial Transactions of Japan is only applicable for transactions of customers living in Japan. Transactions of shipping for customers living abroad does not apply to the articles below. We kindly ask for your understanding.

Store Name Kenko RSL Performance
Distributor RSL Japan Co., Ltd.
Sales Manager Yasunori Nagayoshi
Location Kishiwada-Daisan Bldg. 2-3-1 Kawaraya-machi, Chuo-ku, Osaka, 542-0066, Japan
Phone 0120-965-810 (toll free dialing)
FAX 06-6765-9910
E-mail info@rsl-performance.jp
Home Page https://www.rsl-performance.jp/
Fees other than the product price
Bank transfer fee
Shipping charges (free of charge for purchases totaling 10,000 yen or more)
  • Hokkaido 1,250 yen
  • Aomori, Akita, Iwate, Miyagi, Yamagata, Fukushima 950 yen
  • Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Tokyo, Yamanashi 825 yen
  • Niigata, Nagano 825 yen
  • Toyama, Ishikawa, Fukui 720 yen
  • Shizuoka, Aichi, Mie,Gifu 720 yen
  • Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo 720 yen
  • Okayama, Hiroshima, Yamaguchi, Tottori, Shimane 720 yen
  • Kagawa, Tokushima, Ehime, Kochi 720 yen
  • Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima 820 yen
  • Okinawa 1,250 yen
Cash on delivery fee: 330 yen (free of charge for purchases totaling 10,000 yen or more)
Payment Method Cash on delivery (payment upon delivery)
Credit card payment
Bank transfer (prepayment)
Application validity period For payment by bank transfer, the order will be valid for 3 days after the order is placed. If payment cannot be confirmed within 3 days of order, the order will be cancelled.
There is no expiration date for cash on delivery (COD) and credit card payments.
Product delivery time Orders will be shipped within 3 business days after confirmation of order.

If there is a delay in receiving the product or the number of products exceeds the planned sales quantity, we will contact you by phone or e-mail to inform you of the scheduled shipment date.

*Transportation may be delayed due to weather conditions such as heavy snowfall or typhoons. In such cases, please contact the shipping company or our store.
Sales quantity The quantity is set according to the product.
Returns and Exchanges Due to the nature of our products, we do not accept returns or exchanges at the convenience of the customer. Supplements are food products to be put directly into the mouth. Please understand that we cannot accept returns or exchanges even if the package is unopened.

However, in the case of an error in shipping, we will pay for the shipping costs.